The challenge: 40% of buyer inquiry calls going to voicemail. Most never called back.

Maple and Co is a four-agent real estate team operating in Toronto's competitive residential market. Like most small teams, they had no dedicated reception or admin support. When agents were in showings, meetings, or driving between appointments, calls went to voicemail.
Their data showed that 40% of inbound buyer inquiry calls went unanswered. Of those, only 15% left a voicemail. The rest called the next agent on their list.
Open home attendance was also a challenge. Maple and Co would advertise open homes, receive RSVP inquiries, but couldn't consistently confirm attendees or send reminders. Average open home attendance: 6 groups per event.

The solution: Every call answered 24/7, with RSVP confirmation and reminder calls before every open home

Thrumble AI answers every inbound call for Maple and Co, 24/7. The AI handles buyer inquiries (qualifying interest, capturing property preferences, and booking viewings), open home RSVPs (confirming attendance, providing address and parking details, and sending reminder calls 24 hours before the event), and general inquiries.
For seller listing inquiries, the AI captures the property details and books a listing presentation with the appropriate agent.
The voice uses natural Canadian English, matching the professional but approachable tone Maple and Co's brand is built on.

The results: The numbers speak for themselves

• Zero missed calls. Previously 40% went to voicemail.

• Open home attendance increased from an average of 6 groups to 8.3 groups per event: a 38% improvement, driven by consistent RSVP confirmation and reminder calls.

• 520 buyer inquiry calls handled per month, with 210 viewings booked directly into agent calendars.

• Agents recovered an estimated 12 hours per week previously spent returning missed calls and managing voicemails.

• 34 new listing presentations booked in the first quarter that would have otherwise been missed calls.

The commercial impact: 22% more sales. CAD 185K in additional annual commission. Deployed in 2 weeks.

The increase in open home attendance and buyer viewing bookings contributed to a 22% increase in quarterly sales volume.
Based on Toronto's average commission per transaction, that increase represents approximately CAD 185,000 in additional annual commission revenue for the team.
The 34 additional listing presentations represent significant pipeline value in a market where average sale prices exceed CAD 1.1 million.
Deployed in 2 weeks.

Zero missed calls. 38% more open home attendance. 22% more sales. A 4-agent team that never drops a lead.