THRUMBLE FOR INSURANCE

AI voice agents for insurance, built to retain policyholders.

Answer every policyholder call instantly, accelerate claims processing, boost retention rates, and cut operational costs by up to 70% — without adding headcount.

The Problem

The daily realities insurance teams face

Constant inbound calls

Policyholders call at all hours about policy details, claims, and billing.

Staff buried in repetitive tasks

Staff are buried in routine tasks instead of high-value underwriting work.

Long hold times

Frustrated policyholders hurt Net Promoter Scores and accelerate churn.

Missed renewals & lost revenue

Missed renewals cost millions in lost revenue across your book.

Strict compliance requirements

GDPR, SOC 2, and state regulations create mounting compliance pressure.

Constant inbound calls

Policyholders call at all hours about policy details, claims, and billing.

Staff buried in repetitive tasks

Staff are buried in routine tasks instead of high-value underwriting work.

Long hold times

Frustrated policyholders hurt Net Promoter Scores and accelerate churn.

Missed renewals & lost revenue

Missed renewals cost millions in lost revenue across your book.

Strict compliance requirements

GDPR, SOC 2, and state regulations create mounting compliance pressure.

Constant inbound calls

Policyholders call at all hours about policy details, claims, and billing.

Staff buried in repetitive tasks

Staff are buried in routine tasks instead of high-value underwriting work.

Long hold times

Frustrated policyholders hurt Net Promoter Scores and accelerate churn.

Missed renewals & lost revenue

Missed renewals cost millions in lost revenue across your book.

Strict compliance requirements

GDPR, SOC 2, and state regulations create mounting compliance pressure.

You don't earn managing phone queues. You earn listening to customers.

The Solution

Built for the way insurance really works

Policyholder calls answered in seconds

24/7 claims status updates and filing support

Automated policy renewals and cross-sell opportunities

Billing and payment collection

Seamless warm handoff to live agents only when complex advice is required

"Renewal season used to mean all hands on deck just to answer the phones. Thrumble handles the volume now. Retention is up, our NPS improved, and agents are writing new business instead of fielding status calls."

Tom Navarro

Agency Director · Navarro Insurance

Tom Navarro

Agency Director · Navarro Insurance

The Results

What changes for your insurance team

Higher retention

Faster claims

Lower support costs

USE CASES

Real Insurance Use Cases Where Thrumble Delivers Fast ROI

Policy Inquiries & Coverage Questions

Thrumble provides instant answers from your knowledge base and updates records.

Claims Filing & Status Updates

The agent gathers claim details, creates the record, and gives real-time status.

Renewal Reminders & Retention Calls

Policyholders can renew or add coverage before lapse — protecting your book.

Billing & Payment Processing

The agent handles payments, sets up plans, and updates accounts instantly.

New Quote Requests & Cross-Selling

Thrumble qualifies new customers and routes hot leads to your sales team.

Policy Inquiries & Coverage Questions

Thrumble provides instant answers from your knowledge base and updates records.

Claims Filing & Status Updates

The agent gathers claim details, creates the record, and gives real-time status.

Renewal Reminders & Retention Calls

Policyholders can renew or add coverage before lapse — protecting your book.

Billing & Payment Processing

The agent handles payments, sets up plans, and updates accounts instantly.

New Quote Requests & Cross-Selling

Thrumble qualifies new customers and routes hot leads to your sales team.

Policy Inquiries & Coverage Questions

Thrumble provides instant answers from your knowledge base and updates records.

Claims Filing & Status Updates

The agent gathers claim details, creates the record, and gives real-time status.

Renewal Reminders & Retention Calls

Policyholders can renew or add coverage before lapse — protecting your book.

Billing & Payment Processing

The agent handles payments, sets up plans, and updates accounts instantly.

New Quote Requests & Cross-Selling

Thrumble qualifies new customers and routes hot leads to your sales team.

WHY LEADING INSURANCE ORGANIZATIONS TRUST THRUMBLE

Compliance, clarity, and control, built in from the first call.

GDPR, SOC 2 & regulatory compliance

Complete audit trails and optional BAA built in by design.

Natural, empathetic conversations

Policyholders feel heard and cared for, not processed.

Seamless integrations

Plugs into your policy administration system, CRM, claims platform, and existing telephony.

Unlimited scale

Handle surge volumes after storms, floods, or peak renewal seasons without extra staffing.

Proven cost reduction

Most clients see call-handling costs drop 60-80% while retention and satisfaction scores rise.

Full control & visibility

Real-time monitoring, custom compliance guardrails, and detailed analytics.

Case studies

See how Thrumble helps real businesses overcome real challenges

How Crestfield Insurance Cut Claims Intake Time by 75% and Handled Surge Volumes Without Extra Staff

Read case study

How Southern Cross Renewed 2,100 Policies in 11 Days and Recovered $3.2M in At-Risk Premium

Read case study

Read All

Ready to modernize your policyholder experience and protect your book of business?

Thrumble is the 21st century call centre

Platform

Product

Demo

Use cases

Benefits

Company

Data Processing

Socials

Thrumble is the 21st century call centre

Platform

Product

Demo

Use cases

Benefits

Company

Data Processing

Socials

Thrumble is the 21st century call centre

Platform

Product

Demo

Use cases

Benefits

Company

Data Processing

Socials