THRUMBLE FOR RETAIL & CONSUMER

AI voice agents for retail & consumer, built to drive revenue.

Answer every customer call instantly, close more sales 24/7, slash abandoned orders, and deliver the seamless service shoppers expect — without adding call-center staff.

THE PROBLEM

The daily realities retail & consumer teams face

Call spikes during peaks & promotions

Promotions and holidays flood the phones — staff cannot keep up.

Staff tied up with routine inquiries

Staff spend hours on order status instead of closing bigger sales.

Abandoned orders & lost sales

Unanswered calls and voicemail drive customers straight to competitors.

High return & exchange volumes

Return requests eat into margins and staff time after peak seasons.

Rising labor costs

Support costs keep climbing while staying price-competitive.

Call spikes during peaks & promotions

Promotions and holidays flood the phones — staff cannot keep up.

Staff tied up with routine inquiries

Staff spend hours on order status instead of closing bigger sales.

Abandoned orders & lost sales

Unanswered calls and voicemail drive customers straight to competitors.

High return & exchange volumes

Return requests eat into margins and staff time after peak seasons.

Rising labor costs

Support costs keep climbing while staying price-competitive.

Call spikes during peaks & promotions

Promotions and holidays flood the phones — staff cannot keep up.

Staff tied up with routine inquiries

Staff spend hours on order status instead of closing bigger sales.

Abandoned orders & lost sales

Unanswered calls and voicemail drive customers straight to competitors.

High return & exchange volumes

Return requests eat into margins and staff time after peak seasons.

Rising labor costs

Support costs keep climbing while staying price-competitive.

Your business runs on customer experience. Don't let a phone call ruin it.

The Solution

Built for the way retail really works

Customer calls answered in seconds

24/7 order tracking, status updates, and modifications

Instant booking for in-store appointments, curbside pickup, or consultations

Automated returns, exchanges, and refund processing

Seamless warm handoff to live agents for high-value sales

"Black Friday used to break us — phones ringing off the hook, orders abandoned, frustrated customers. Last year Thrumble handled the surge. Zero missed calls, returns processed automatically, and our team actually enjoyed the peak."

Sophie Laurent

E-Commerce Director · Bloom & Co.

Sophie Laurent

E-Commerce Director · Bloom & Co.

Results

What changes for your retail & consumer team

More orders completed

Lower support costs

Higher customer loyalty

Use Cases

Real Retail & Consumer Use Cases Where Thrumble Delivers Fast ROI

Order Tracking & Status Updates

Thrumble pulls live ecommerce data and gives instant, accurate updates.

Product Information & Availability Checks

Customers ask about specs or stock — the agent guides them to a purchase.

Appointment & Curbside Booking

Consultations and pickup slots get booked 24/7 — maximising same-day sales.

Returns, Exchanges & Refunds

Thrumble qualifies the return, generates the label, and issues the refund.

Loyalty Program & Promotion Support

The agent checks points, applies discounts, and upsells in real time.

Order Tracking & Status Updates

Thrumble pulls live ecommerce data and gives instant, accurate updates.

Product Information & Availability Checks

Customers ask about specs or stock — the agent guides them to a purchase.

Appointment & Curbside Booking

Consultations and pickup slots get booked 24/7 — maximising same-day sales.

Returns, Exchanges & Refunds

Thrumble qualifies the return, generates the label, and issues the refund.

Loyalty Program & Promotion Support

The agent checks points, applies discounts, and upsells in real time.

Order Tracking & Status Updates

Thrumble pulls live ecommerce data and gives instant, accurate updates.

Product Information & Availability Checks

Customers ask about specs or stock — the agent guides them to a purchase.

Appointment & Curbside Booking

Consultations and pickup slots get booked 24/7 — maximising same-day sales.

Returns, Exchanges & Refunds

Thrumble qualifies the return, generates the label, and issues the refund.

Loyalty Program & Promotion Support

The agent checks points, applies discounts, and upsells in real time.

WHY LEADING RETAIL ORGANIZATIONS TRUST THRUMBLE

Compliance, clarity, and control, built in from the first call.

PCI DSS, GDPR & SOC 2 compliant

Complete audit trails and optional BAA built in by design.

Natural, friendly conversations

Customers feel genuinely helped, not processed by a robot.

Seamless integrations

Plugs into Shopify, Magento, BigCommerce, your CRM, inventory system, and telephony.

Unlimited scale

Handle Black Friday surges, holiday peaks, or flash sales without extra staffing.

Proven cost reduction

Most clients see call-handling costs drop 60-80% while conversion rates and satisfaction rise.

Full control & visibility

Real-time monitoring, custom guardrails for pricing and promotions, and detailed analytics.

Case studies

See how Thrumble helps real businesses overcome real challenges

How Hartwell & Sons Handled 3,400 Order Calls a Month Without Hiring a Single Extra Person

Read case study

How TerraVerde Booked 520 Showroom Visits a Month by Qualifying Every Inquiry in Under 3 Minutes

Read case study

Read All

Ready to turn every phone call into revenue and build lasting customer loyalty?

Thrumble is the 21st century call centre

Platform

Product

Demo

Use cases

Benefits

Company

Data Processing

Socials

Thrumble is the 21st century call centre

Platform

Product

Demo

Use cases

Benefits

Company

Data Processing

Socials

Thrumble is the 21st century call centre

Platform

Product

Demo

Use cases

Benefits

Company

Data Processing

Socials