THRUMBLE FOR FACILITIES MANAGEMENT

AI voice agents for facilities management, built to keep buildings running.

Answer every tenant, vendor, and maintenance call instantly, slash response times, cut operational costs by up to 70%, and keep your buildings running smoothly 24/7.

The Problem

The daily realities facilities management teams face

Constant calls from tenants & vendors

Tenants and vendors call non-stop. Coordinators are constantly interrupted.

Coordinators buried in phone work

Coordinators spend hours on repetitive calls instead of vendor oversight.

Slow response times

Delayed responses damage tenant satisfaction and hurt lease renewal rates.

High no-show rates for maintenance

Without reminders, vendors miss appointments and tenants stay frustrated.

Rising admin costs

Support costs keep climbing while facility budgets stay tight.

Constant calls from tenants & vendors

Tenants and vendors call non-stop. Coordinators are constantly interrupted.

Coordinators buried in phone work

Coordinators spend hours on repetitive calls instead of vendor oversight.

Slow response times

Delayed responses damage tenant satisfaction and hurt lease renewal rates.

High no-show rates for maintenance

Without reminders, vendors miss appointments and tenants stay frustrated.

Rising admin costs

Support costs keep climbing while facility budgets stay tight.

Constant calls from tenants & vendors

Tenants and vendors call non-stop. Coordinators are constantly interrupted.

Coordinators buried in phone work

Coordinators spend hours on repetitive calls instead of vendor oversight.

Slow response times

Delayed responses damage tenant satisfaction and hurt lease renewal rates.

High no-show rates for maintenance

Without reminders, vendors miss appointments and tenants stay frustrated.

Rising admin costs

Support costs keep climbing while facility budgets stay tight.

Your facilities do not close, so why do your phones?

The Solution

Built for the way facilities management really works

Tenant and occupant calls answered in seconds

24/7 maintenance request handling and scheduling

Automated vendor dispatch and appointment confirmations

Proactive preventive maintenance reminders

Seamless warm handoff to live staff only when complex issues arise

"Tenants used to complain about response times constantly. Now every call gets answered instantly, work orders are logged automatically, and our satisfaction scores are the highest they've ever been."

Priya Nair

Head of Facilities · Vantage Properties

Priya Nair

Head of Facilities · Vantage Properties

Results

What changes for your operation team

Faster response times

Lower operational costs

Higher tenant satisfaction

Use Cases

Real Facilities Management Use Cases Where Thrumble Delivers Fast ROI

Tenant Maintenance Requests

Thrumble gathers details, logs the ticket, and books the earliest slot.

Vendor & Contractor Coordination

The agent checks schedules, grants entry, and updates the CMMS automatically.

Emergency & After-Hours Response

Calls get answered instantly. The agent triages urgency and dispatches staff.

Preventive Maintenance Reminders

Outbound calls remind tenants of scheduled inspections and servicing.

Access & Security Requests

Employees need after-hours access or escorts. Thrumble verifies and coordinates.

Tenant Maintenance Requests

Thrumble gathers details, logs the ticket, and books the earliest slot.

Vendor & Contractor Coordination

The agent checks schedules, grants entry, and updates the CMMS automatically.

Emergency & After-Hours Response

Calls get answered instantly. The agent triages urgency and dispatches staff.

Preventive Maintenance Reminders

Outbound calls remind tenants of scheduled inspections and servicing.

Access & Security Requests

Employees need after-hours access or escorts. Thrumble verifies and coordinates.

Tenant Maintenance Requests

Thrumble gathers details, logs the ticket, and books the earliest slot.

Vendor & Contractor Coordination

The agent checks schedules, grants entry, and updates the CMMS automatically.

Emergency & After-Hours Response

Calls get answered instantly. The agent triages urgency and dispatches staff.

Preventive Maintenance Reminders

Outbound calls remind tenants of scheduled inspections and servicing.

Access & Security Requests

Employees need after-hours access or escorts. Thrumble verifies and coordinates.

WHY LEADING FACILITIES ORGANIZATIONS TRUST THRUMBLE

Compliance, clarity, and control, built in from the first call.

GDPR, SOC 2 & HIPAA compliant

Complete audit trails and optional BAA built in by design.

Natural, professional conversations

Tenants and vendors feel heard and helped, not processed.

Seamless integrations

Plugs into IBM Maximo, FM:Systems, ServiceNow, and your existing telephony.

Unlimited scale

Handle multi-site portfolios and peak demand without extra staff.

Proven cost reduction

Most clients see call-handling costs drop 60-80% while tenant satisfaction rises.

Full control & visibility

Real-time call monitoring, custom escalation guardrails, and detailed analytics.

Case studies

See how Thrumble helps real businesses overcome real challenges

How Keystone Facilities Dispatched 3,100 Maintenance Jobs a Month Without a Helpdesk Team

Read case study

How Westfield Property Services Handled 5,200 Tenant Calls a Month Across 340 Residential Units

Read case study

Read All

Ready to run a tighter, more responsive facilities operation?

Thrumble is the 21st century call centre

Platform

Product

Demo

Use cases

Benefits

Company

Data Processing

Socials

Thrumble is the 21st century call centre

Platform

Product

Demo

Use cases

Benefits

Company

Data Processing

Socials

Thrumble is the 21st century call centre

Platform

Product

Demo

Use cases

Benefits

Company

Data Processing

Socials