The challenge: Only 34% of outbound calls reaching the right person

Pacific Recovery Partners handles commercial and consumer debt recovery across California. Their biggest operational challenge wasn't making calls. It was knowing whether the phone numbers they had were still valid.
Of the 24,000 accounts in their active book, only 34% of outbound calls reached the right person. The rest were wrong numbers, disconnected lines, or someone else entirely. Agents were burning hours dialling dead numbers, and the cost per successful contact was climbing.
Pacific had tried batch skip tracing services, but the data quality was inconsistent. They needed a way to verify contact records at scale, quickly, and feed confirmed-good numbers back to their agents.

The solution: 8,400 records verified in 10 days, FDCPA and TCPA compliant throughout

Thrumble AI ran a verification campaign across Pacific's entire active book. The AI called each number with a brief, compliant verification script: confirming whether the person answering matched the name on file, and if not, asking whether they could provide an updated contact number.
For confirmed matches, the record was tagged as verified and prioritised for agent outreach. For wrong numbers, the AI logged the mismatch and flagged the account for skip tracing refresh. For disconnected lines, the record was automatically updated.
The campaign ran in full compliance with FDCPA and TCPA requirements. No balance information or debt details were disclosed during verification calls.

The results: The numbers speak for themselves

• 8,400 debtor contact records verified in 10 days.

• Right-party contact rate improved from 34% to 68% on subsequent agent outreach.

• 2,100 wrong numbers identified and flagged for skip tracing refresh, saving agents from thousands of wasted dial attempts.

• 1,400 disconnected lines automatically removed from the active call list.

• Agent productivity on outbound collection calls increased by 45%, because they were now calling verified numbers.

The commercial impact: $1.4M in additional annual recovery. $6,200 campaign cost.

The improvement in contact rates doubled Pacific's effective collection capacity without adding any agents.
Estimated additional recovery from improved contact rates: $1.4 million USD per year.
Campaign cost: approximately $6,200 USD. The equivalent manual verification effort would have taken 6 agents 8 weeks.

8,400 records verified. Contact rate doubled. $1.4M in additional annual recovery.