The challenge: Two seasonal hires every summer, and still not enough capacity

Riviera Retreats manages a portfolio of 38 luxury villas across the Cote d'Azur, catering primarily to British, American, and Northern European guests. During the May-September peak season, the guest services team of three was overwhelmed with calls: check-in logistics, pool and maintenance issues, restaurant recommendations, airport transfer bookings, and emergency requests.
The company typically hired two seasonal staff members each summer at a cost of EUR 28,000 each. Even with the extra headcount, peak-week call volumes still exceeded capacity, and guest experience suffered.

The solution: Every guest call handled instantly, in English and French

Thrumble AI handles all guest services calls in English and French. The AI answers instantly, identifies the guest and their villa, and resolves the inquiry or initiates the appropriate action.
The AI handles: check-in and access instructions, maintenance issue reporting and contractor dispatch, local recommendations (restaurants, activities, transport), airport transfer booking, and concierge-style requests.
For urgent maintenance (plumbing, electrical, security), the AI dispatches the relevant contractor directly and notifies the property manager simultaneously.

The results: The numbers speak for themselves

• 2,600 guest calls handled during the peak season (May-September).

• 87% resolved autonomously. Only 13% required human follow-up.

• Average call duration: 2 minutes 5 seconds.

• Zero seasonal hires required for the first time in company history.

• Guest satisfaction scores for support improved from 4.0/5 to 4.7/5 during peak season.

The commercial impact: EUR 56K saved. Repeat booking rate up 20%.

EUR 56,000 per year saved in seasonal staffing costs.
The improvement in guest experience has contributed to a 20% increase in repeat booking rate and a measurable increase in referral bookings, worth an estimated EUR 280,000 in additional annual revenue.
Deployed in 4 weeks ahead of the summer season.

2,600 guest calls. Peak season handled. Zero seasonal hires. 4.7/5 guest satisfaction.