Voice-activated print management, powered by AI

Thrumble AI voice-activates the Signature ICE platform — turning a spoken request into a logged, assigned service call in under three seconds. No screens. No typing. No errors.

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Stats

Let the numbers do the talking

Speed Improvement

3s

to log a service call (down from 5 minutes)

Admin Reduction

65%

Reduction in admin workload for field teams

Always Available

24/7

service request availability — no after-hours gaps

Zero Errors

0

manual data entry errors from the field

How it works

From spoken word to closed ticket — in seconds

Customer on the line

Serial no. received

Step 1

Customer gives serial number

Customer on the line

Serial no. received

Step 1

Customer gives serial number

Issue identified

Paper jam — Level 2 printer

Step 2

Thrumble identifies issue

Job created in ICE

Ticket #4821 logged

Step 3

Job created in ICE

Technician notified

James — ETA 45 min

Step 4

Technician notified

Technician notified

James — ETA 45 min

Step 4

Technician notified

CAse study

Proof in the field

FXBC Mid North Coast was the first Signature ICE dealer to deploy Thrumble AI across their service operation. Every inbound service call required support staff to answer the phone, take details, and manually log the job — eating up staff time and leaving customers on hold or going to voicemail after hours. With Thrumble, the AI agent answers every call, handles the interaction, and logs the job in ICE in 3 seconds. Support staff never need to touch the phone.

FXBC Mid North Coast became the first Signature ICE dealer to deploy

Thrumble AI across their service operation. The challenge was familiar: field

technicians spending valuable time manually logging calls, creating delays, data errors, and after-hours blind spots.

Future opportunities

Service calls were just the start

Automated toner ordering

Devices report their own consumable levels. Orders get placed before the customer even notices.

Voice reporting

Service summaries, job completions, and field updates logged by voice — hands- free, in the moment.

Outbound AI calls

Proactive customer outreach — Thrumble handles routine status updates and appointment confirmations automatically.

Broader workflow automation

From escalation routing to SLA monitoring — more of your back-office, running on its own.

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